Get in touch

Your satisfaction is our top priority, and we're here to answer your questions, address your concerns, and provide you with an exceptional shopping experience.

Contact us

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Contact information

Customer Support Hours:
Monday - Friday: 9:00 AM to 6:00 PM (GMT+2)
Saturday: 10:00 AM to 4:00 PM (GMT+2)
Sunday: Closed

Contact Information:

  • Customer Service Email: info@shahrazada.com
  • Phone: +370 600 12363
  • Live Chat: Look for the chat icon in the bottom right corner of the screen during business hours.

Mailing Address:
Parfum Arabia
Odminiu g. 11
Vilnius, 01122
Lithuania

Returns and Exchanges:
If you're looking to initiate a return or exchange, please visit our Returns & Exchanges page for detailed instructions on how to proceed.

Wholesale Inquiries:
Interested in becoming a wholesale partner? We'd love to hear from you. Reach out to our Wholesale Team at wholesale@aromawest.com for more information.

Feedback and Suggestions:
We value your feedback and are always looking for ways to improve our service. Whether you have suggestions for new scents, website enhancements, or any other ideas, please feel free to share them with us at feedback@shahrazada.com.